Support

Answers to common questions. Didn’t find yours? Write to us.

How do I open a downloaded course?

Open the file in the Files app or AirDrop it to your iPhone — Jattap offers to add the course. Or: New → Add ready-made → Choose a .json file.

The AI answered, but the lesson won’t add

Jattap shows what is wrong and offers Copy the error for the neural network. Paste it into the same chat and the AI sends a fixed lesson.

Reminders don’t arrive

Make sure notifications are allowed for Jattap in iOS Settings, and pick a reminder time in the app’s settings.

How do I move my words to another iPhone?

Use Export to file in a set or folder menu — the file holds words without progress. Progress moves with your iPhone backup.

Is there sync between devices?

No: the app has no server or accounts, and all data stays on the device.